Why Experience Still Wins: Navigating Liquidation in the Age of Automation
As U.S. retailers brace for yet another wave of store closures, the liquidation sector is buzzing with activity.
According to Coresight Research, U.S. retailers are on track to close over 15,000 stores in 2025 — a 30% increase over 2023. These closures span department stores, discount chains, and specialty retailers, all impacted by shifting consumer behavior, rising costs, and economic uncertainty.
For liquidation firms, this represents a surge in available inventory — but also a growing logistical challenge. And in an era where automated platforms promise AI-matching, digital pricing, and hands-off logistics, a question arises:
Can technology really replace experience when it comes to liquidation?
AI Has Entered the Arena — But With Limits
In recent years, several tech startups have launched automated liquidation marketplaces, using algorithmic pricing models to match excess inventory with bulk buyers. Sellers upload product details, and the platform handles bidding, buyer vetting, and logistics — or so the promise goes.
While these tools offer speed and scale, industry veterans are starting to see the cracks.
“Liquidation isn’t just a spreadsheet problem,” says Roger Bolduc, Vice President of Operations at Allen R. Klein Company. “It’s about timing, trust, relationships, and responsiveness — and AI can’t replicate that.”
When Logistics Fail, Relationships Matter
The gap between automation and reality becomes most obvious during execution.
Just last week, ARK faced a situation that underscores the risk of relying too heavily on automated systems. The company was delivering a truckload of steel chillable drinking cups to a long-standing retail customer. The delivery appointment was missed — not by ARK, but by the third-party trucking company they had to rely on.
The cause? The trucker claimed a mechanical breakdown.
No call. No warning. No rescheduling.
“It’s the kind of thing we hear constantly,” Bolduc explains. “One in three deliveries hits a snag — flat tires, traffic delays, personal emergencies. These independent truckers don’t have the same accountability we do. And if we don’t step in to fix it, the whole deal can fall apart.”
In this case, the buyer’s warehouse — overwhelmed with product — tried to push the delivery back a full week. But the customer had purchased the goods for a time-sensitive promotion. If the order was delayed, it would have been canceled.
So ARK acted fast.
They contacted senior management at the retail chain, explained the situation, and negotiated a next-day delivery appointment. Then they worked with the trucking company to confirm the revised schedule and ensure compliance.
“That sale was saved because we took ownership,” Bolduc says. “Not because of software.”
The Human Advantage in a Data-Driven Market
None of this is to say that technology doesn’t have a role. ARK uses data to track trends, identify resale channels, and optimize logistics. But the company’s real value lies in two assets that tech platforms can’t replicate:
1. A Deep Buyer Network
With four decades in the business, ARK maintains one of the most extensive buyer databases in the industry — covering regional discount stores, online resellers, exporters, and more.
2. Trusted Relationships
In a space known for unreliable players and “phantom pallets,” ARK’s credibility is currency. Buyers know the inventory is real. Sellers know they’ll be paid. And when problems arise — which they inevitably do — ARK solves them.
“In liquidation, your word is your brand,” says Bolduc. “That’s what makes the phone ring again.”
The Bottom Line
As automation expands across industries, liquidation included, there’s still no substitute for lived experience — especially when large volumes of time-sensitive inventory are on the line.
“Anyone can build a website or create a platform,” Bolduc adds. “But not everyone can deliver when it counts. That’s what keeps our clients coming back.”
