Why Experience Still Wins: Navigating Liquidation in the Age of Automation

Steven Beadles • September 1, 2025

As U.S. retailers brace for yet another wave of store closures, the liquidation sector is buzzing with activity.


According to Coresight Research, U.S. retailers are on track to close over 15,000 stores in 2025 — a 30% increase over 2023. These closures span department stores, discount chains, and specialty retailers, all impacted by shifting consumer behavior, rising costs, and economic uncertainty.


For liquidation firms, this represents a surge in available inventory — but also a growing logistical challenge. And in an era where automated platforms promise AI-matching, digital pricing, and hands-off logistics, a question arises:

Can technology really replace experience when it comes to liquidation?


AI Has Entered the Arena — But With Limits


In recent years, several tech startups have launched automated liquidation marketplaces, using algorithmic pricing models to match excess inventory with bulk buyers. Sellers upload product details, and the platform handles bidding, buyer vetting, and logistics — or so the promise goes.


While these tools offer speed and scale, industry veterans are starting to see the cracks.



“Liquidation isn’t just a spreadsheet problem,” says Roger Bolduc, Vice President of Operations at Allen R. Klein Company. “It’s about timing, trust, relationships, and responsiveness — and AI can’t replicate that.”


When Logistics Fail, Relationships Matter


The gap between automation and reality becomes most obvious during execution.


Just last week, ARK faced a situation that underscores the risk of relying too heavily on automated systems. The company was delivering a truckload of steel chillable drinking cups to a long-standing retail customer. The delivery appointment was missed — not by ARK, but by the third-party trucking company they had to rely on.


The cause? The trucker claimed a mechanical breakdown.


No call. No warning. No rescheduling.


“It’s the kind of thing we hear constantly,” Bolduc explains. “One in three deliveries hits a snag — flat tires, traffic delays, personal emergencies. These independent truckers don’t have the same accountability we do. And if we don’t step in to fix it, the whole deal can fall apart.”


In this case, the buyer’s warehouse — overwhelmed with product — tried to push the delivery back a full week. But the customer had purchased the goods for a time-sensitive promotion. If the order was delayed, it would have been canceled.


So ARK acted fast.


They contacted senior management at the retail chain, explained the situation, and negotiated a next-day delivery appointment. Then they worked with the trucking company to confirm the revised schedule and ensure compliance.

“That sale was saved because we took ownership,” Bolduc says. “Not because of software.”


The Human Advantage in a Data-Driven Market


None of this is to say that technology doesn’t have a role. ARK uses data to track trends, identify resale channels, and optimize logistics. But the company’s real value lies in two assets that tech platforms can’t replicate:


1. A Deep Buyer Network

With four decades in the business, ARK maintains one of the most extensive buyer databases in the industry — covering regional discount stores, online resellers, exporters, and more.


2. Trusted Relationships

In a space known for unreliable players and “phantom pallets,” ARK’s credibility is currency. Buyers know the inventory is real. Sellers know they’ll be paid. And when problems arise — which they inevitably do — ARK solves them.

“In liquidation, your word is your brand,” says Bolduc. “That’s what makes the phone ring again.”

The Bottom Line


As automation expands across industries, liquidation included, there’s still no substitute for lived experience — especially when large volumes of time-sensitive inventory are on the line.


“Anyone can build a website or create a platform,” Bolduc adds. “But not everyone can deliver when it counts. That’s what keeps our clients coming back.”



By Steven Beadles May 5, 2026
Excess inventory is one of the most persistent realities in modern retail. Every season, manufacturers, distributors, and retailers find themselves managing product that no longer fits within primary sales channels. Assortments change, forecasts miss, packaging updates occur, and consumer demand shifts. The common assumption is that this inventory simply disappears through discounting or is written off entirely. In reality, it moves. Behind the scenes, there is a structured and highly active secondary market dedicated to redistributing retail-ready goods into alternative channels. “Most people think excess inventory goes away,” says Allen R. Klein, President of the Allen R. Klein Company. “It doesn’t. It moves into different retail environments, often very quickly.” Liquidation Is Not Disposal The term “liquidation” often carries the wrong connotation. Rather than representing a loss, liquidation is more accurately a form of redistribution. Product that no longer aligns with one retail strategy can still hold value in another. According to the National Retail Federation, inventory management has become increasingly dynamic as retailers refine assortments and respond more quickly to changing consumer behavior. These adjustments frequently create surplus inventory that must be repositioned. That product does not lose its utility. It simply requires a different path to market. “Retail-ready goods still have value,” Klein explains. “The challenge is finding the right channel where that value can be realized.” The Buyers Behind the Market The secondary retail market is supported by a broad network of buyers, each with different requirements and purchasing strategies. These include: ● Dollar stores and value-focused chains ● Discount retailers ● Regional store groups ● Independent operators ● Export-focused buyers Each of these channels serves a distinct segment of the consumer market, often emphasizing value, flexibility, and opportunistic purchasing. As discussed in recent industry analysis, including the continued expansion of value-oriented retail, dollar store and discount channels are playing an increasingly important role in absorbing excess inventory. “Buyers in these channels are very disciplined,” says Roger Bolduc, Vice President of Operations at the Allen R. Klein Company. “They know what works for their customers, and they’re ready to act when the right product becomes available.” How Inventory Moves The movement of excess inventory is driven by timing, relationships, and market awareness. Unlike traditional retail distribution, which follows structured purchasing cycles, the closeout market operates with a high degree of flexibility. Opportunities emerge quickly, and product must be placed efficiently. Inventory may originate from multiple points within the supply chain: ● Manufacturers adjusting production ● Distributors managing working capital ● Retailers refining assortments ● Post-season or program transitions As seen in recent months, including the impact of SKU rationalization strategies and post-holiday return cycles, inventory can enter secondary channels earlier and more frequently than in previous years. The ability to move that product depends on access to the right buyers. “There’s a network behind the scenes,” Bolduc says. “The key is knowing who those buyers are and how to connect product with demand quickly.” Why Speed Matters Timing plays a critical role in preserving the value of excess inventory. Products that remain in storage for extended periods face multiple risks, including changing consumer preferences, packaging obsolescence, and increased carrying costs. McKinsey & Company has noted that companies are placing greater emphasis on inventory velocity and working capital efficiency. Holding excess product ties up resources and limits flexibility. As a result, many organizations are choosing to move inventory more quickly, even if it means entering secondary channels sooner. “Speed protects value,” Klein says. “The longer product sits, the more complicated the situation becomes.” A Market That Continues to Grow The secondary retail market has evolved into a critical component of the broader retail ecosystem. As consumer demand shifts and retailers refine strategies, the flow of inventory into alternative channels has become more consistent. The growth of value-oriented retail, combined with ongoing supply chain adjustments, suggests that this market will continue to expand. “Liquidation is really about keeping product moving,” Bolduc says. “It’s not the end of the line. It’s part of the process.” The Bigger Picture Excess inventory is not an exception. It is a constant. What matters is how effectively that inventory is managed once it leaves primary retail channels. The companies that understand how the secondary market operates — and who can act quickly when opportunities arise — are better positioned to maintain value and operational efficiency. Liquidation, when approached strategically, becomes a tool for continuity rather than a measure of loss. RELATED INDUSTRY INSIGHTS ● Retail Bankruptcies Create Opportunity for Liquidators ● Tariff Whiplash and the Surge in Surplus Inventory ● The Return Tsunami: Reverse Logistics and Post-Holiday Liquidation ● Why Dollar Stores Are Absorbing More Closeout Inventory Than Ever ● Retailers Are Cutting SKUs. What Happens to the Excess Inventory? ☎️ Ready to Move Inventory? Contact the Allen R. Klein Company today and learn how decades of experience and trusted relationships can help with your company’s liquidation needs.
By Steven Beadles April 1, 2026
Dollar stores are expanding as consumers trade down. Here’s how closeout inventory is fueling growth in value retail channels.